Job Introduction
Role Purpose
We have an exciting opportunity for two individuals to join the Revenues and Benefits service as Advanced Processors. These roles are within the newly formed Council Tax Reviews team whose focus is supporting the administration and review of the council’s Council Tax discount, disregards and exemptions.
Main Responsibilities
- Dealing with day-to-day complex enquiries regarding Council Tax discounts, disregards, exemptions and premiums.
- Use data to inform decision-making regarding liability, discounts and exemptions for Council Tax within procedures, guidelines, and legislation.
- Processing incoming correspondence, verifying documents and cross-checking information provided to determine the evidence necessary for assessment and award of entitlements, discounts and exemptions.
- To liaise effectively with customers via the telephone, in writing and face-to-face courteously and in line with the council’s employee values and behaviours.
- To monitor, maintain, accounts in accordance with council procedures and standards and acting accordingly.
- To provide support, advice, signposting, and guidance to customers in line with current policy and legislation.
- To refer cases to the Compliance team where appropriate.
- Liaise with other stakeholders, council departments or agencies including landlords, the Department for Work and Pensions, HMRC (HM Revenue & Customs) and the Pension Service where appropriate or required for safeguarding matte
The Ideal Candidate
- Are you self-motivated and enthusiastic?
- Do you have good IT skills?
- Are you able to communicate confidently with people from different backgrounds and organisations?
- Do you have an inquisitive nature and excellent attention to detail?
- Are you an organised and methodical person with the ability to keep efficient written records of work done?
- Are you able to work to deadlines and use your initiative?
- Do you like a challenge?
- Experience in Council Tax legislation would be an advantage but not essential.
- Ability to travel around the BCP area.
- Basic DBS required.
For an informal discussion about the role, please contact Nicholas Dobbs at nicholas.dobbs@bcpcouncil.gov.uk or call on 01202 128710.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package for further details see here
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
