Anti Social Behaviour Triage Officer

Job Introduction

Job Overview  

The BCP Council’s Anti-social Behaviour Team are seeking a dedicated and proactive Anti-social Behaviour Triage Officer to be the first point of contact for reports of anti-social behaviour, advice and support. 

The role will provide a comprehensive triage service relating to the management of anti-social behaviour (ASB) within the council’s housing stock. This role focuses on receiving new reports of anti-social behaviour from council tenants, leaseholders and other residents where council tenants are involved.

Role Purpose/Main Responsibilities 

• Work closely with ASB and Housing Officers to ensure that reports are passed to the appropriate officer to deal with. You will also be expected to support the ASB team in the management of cases and the wider ASB process. 
• To assess and manage incoming reports of anti-social behaviour (including hate crime), and ensure evidence is recorded accurately to determine an appropriate course of action. 
• Provide a Front Line Triage service
• To assess the needs and vulnerability of people and places, making decisions and identifying circumstances where it is necessary to provide additional support and reassurance, making necessary referrals to Mediation, support agencies and both internal and external providers.
• To work proactively with a range of partners/stakeholders/professional to resolve ASB reports at the earliest opportunity.
• To maintain all records in accordance with procedures ensuring all reports and recording systems are updated, and information recorded accurately.
• At first point of contact undertake a vulnerable victim risk assessment of the victim and their environment to identify needs, to ensure the victim’s voice and needs are considered, in exceptional circumstance there could be a need for a face-to-face assessment.
• Understand when a situation is a safeguarding concern and ensure appropriate referrals are made.
• Support the team to produce information to support communities understand what ASB is, how to report concerns and what response they can expect. 
• Understand early intervention and prevention measures including support services to ensure those in need receive appropriate signposting. 

The Ideal Candidate will have:

• Excellent verbal and communication skills and be self motivated
• Commitment to high levels of customer care
• Educated to A Level / NVQ3 or Diploma level or equivalent.
• Knowledge of IT packages including MS Office: Word, Excel, PowerPoint and Teams.
• Detailed knowledge and understanding of anti-social behaviour and legislation

Job Requirements:

• Post holder will be required to undergo Police Vetting
• The role holder may be working with vulnerable people or those with complex or multiple service needs.
• Post holder may be required to travel between locations.

To discuss this opportunity further please contact Janina Cox , Principal Anti-Social Behaviour Officer at janina.cox2@bcpcouncil.gov.uk

Closing Date: 1st June 2025

Interview Date: tbc

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people.  Our area includes over 15 miles of beautiful world-renowned coastline.  We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package for further details see here

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils. 

We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward.  If you have any questions at all about this process, please feel free to raise this with the hiring manager.

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.