Bereavement Technical Support Assistant

Job Introduction

Role Purpose

BCP Bereavement Care deliver up to 3,500 cremations and up to 600 burials each year across its Bereavement Estate including its two crematoria sites and nine cemeteries.  As part of a busy and pressurised team, you will collaboratively support the efficient and timely operation of the BCP Bereavement Care service by providing a quality and responsive  technical administrative support service that underpins the delivery of our cremation, burial and memorial services within a statutory framework and meets the immediate and longer-term vision of the service.

You will work at different sites on a rostered basis across the estate following a period of training and induction.

Main Responsibilities

• Ensure the accurate review and processing of all statutory and non-statutory paperwork relating to bookings for cremations and burials, and memorial contracts using the bereavement software system and manual processes in place.  
• Ensure all administration relating to the sale of memorialisation including the correct calculation of fees, placing of orders with suppliers and coordinating installation of memorials within allocated memorial grounds is carried out in a timely and efficient manner.
• Ensure the accurate input and processing of all financial information relating to all cremation, burial and memorial bookings using the bereavement software system leading to the timely invoicing to all customers.
• Act as point of contact for general enquiries or complaints from service users to ensure a good customer service is provided and enquiries are resolved in a sensitive, appropriate and timely manner, and escalate more complex matters appropriately.

The Ideal Candidate

• Experience working with IT systems such as Windows 10 and web applications such as MS Office including Teams, Outlook, Word, Excel and Access. (Essential)
• Experience of delivering administrative support in a busy, front-facing and highly pressurised office environment. (Essential)
• Able to communicate confidently in the English language both written and orally and present information clearly and concisely. (Essential)
• Able to handle confidential and sensitive information appropriately and maintain confidentiality throughout that complies with GDPR requirements. (Essential)
• Attention to detail and methodical approach to work at all times ensuring completeness and accuracy. (Essential)
• Able to work under pressure and to tight deadlines (Essential)
• Able to work as an effective team player, assisting and supporting other team members and help celebrate the success of the team as a whole. (Essential)
• Respects diversity and adopts a fair and inclusive approach with everyone. (Essential)
• Committed to achieving and maintaining standards of excellence. (Essential)
• Possess effective interactive communication skills with the ability to deal with potentially difficult and sensitive situations in a professional and calm manner without compromising the needs and quality of the service. (Essential)
• Possess a high level of resilience, emotional stability and maturity. (Essential)
• Demonstrates the highest standards of personal conduct, honesty, integrity that inspires trust and confidence. (Essential) 
• Able to work effectively and agilely within an open office environment subject to interruptions in different office locations across the bereavement estate (Essential)
• Able to prioritise tasks according to need and urgency. (Essential)
• Undertake First Aid in the Workplace training and provide first aid in the workplace as and when needed post-training and qualification (Essential)
• To be of smart appearance at all times with wearing of assigned BCP Bereavement Care uniform/workwear supplied (Essential)

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.