Job Introduction
Role Purpose
BCP Council is in the delivery phase of a major Transformation Programme. This is a fantastic opportunity to join an organisation which is undergoing significant change; transforming the way it operates and the way in which it delivers services. Our aim – to be a modern, accessible and accountable council for our colleagues and customers.
Our vision sets out a clear ambition for the Transformation Programme: we will become the leading digital and insight driven local authority in the UK. Our Data & Analytics team is at the core of this and we are looking for a Business Analyst to join our team.
Main Responsibilities
Your primary role will be to review and design customer journeys and back-office processes to address customer service issues and improve the efficiency with which BCP can deliver services to our customers. Utilising a simple methodology, new journeys will be designed to adopt common approaches across BCP and support our goal to enable enhanced self-service and digitally based services. You will also provide analytical support for other activities when required.
The role provides the opportunity to support the development of customer journeys across the wide range of services provided by the council and to use your well-developed analytical skills. You will have proven experience in supporting the improvement of customer service in complex organisations, with the ability to work collaboratively with a diverse group of stakeholders.
The Ideal Candidate
We are looking for an experienced Business Analyst. You will be well organised, have the ability to work at pace, manage multiple assignments concurrently and take a pragmatic approach when required to meet challenging deadlines and competing demands.
The role provides the opportunity to develop your skills within an organisation supportive of personal development and willing to take a flexible approach to working, enabling business goals to be achieved alongside personal commitments.
Role Profile, Job Description and Person Specification are attached. Please refer to the Person Specification when completing your application providing examples of how you meet the requirements.
Role details:
The role is fixed term and funded as part of the Transformation Programme until March 2025.
The role is 37 hours per week and offers a hybrid of home and office-based working.
The position is based at BCP Council Civic Centre, Bournemouth.
For an informal discussion about the role, please contact:
Keith Ellis (Tues-Thu), Keith.Ellis@bcpcouncil.gov.uk Tel 01202 126901
Karen Moorhouse, Karen.Moorhouse@BCPcouncil.gov.uk Tel 01202 127826
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package for further details see here >
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2024.
