Job Introduction
The pay for this role will be £32,061 Starting salary.
We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure
Interviews to be held on May 13th 2026 at BCP Civic Centre, Bourne Avenue, Bournemouth.
Role Purpose
Support the Leisure & Events service across teams to assist with the development and promotion of the facilities and services in line with the Service Plan and Council strategies.
Main Responsibilities
- Assist with the development activity within Leisure & Events and associated operations, collating research and data with set guidance to present ideas for the commercialisation of the business.
- Provide straightforward collation and analysis of data.
- Assist with the creation and co-ordination of processes and systems within the service to aid efficiency.
- Provide a focused and engaging approach to business development across leisure, events and culture seeking to resolve any barriers by communicating openly and challenging unhelpful behaviour.
- Build supportive, positive and trusting relationships with others to support the delivery of the service.
- Assist with the development of projects within the service to recommend, create and implement more effective ways of working that will enhance the customer experience.
- Contribute to and celebrate the success of the whole team, recognising different customer and colleague needs.
- Proactively approach interactions with customers, using diplomacy and tact where issues could become contentious.
- Work with the corporate marketing team on communications and promotions linked to digital commercial activity including printed material, websites and social media.
- Support the service with closedown information on a yearly basis acting as a champion in this field.
- To provide procurement support to the Leisure & Events team
- To act as a complaints officer for the service unit
- To attend meetings and take minutes where required
- Monitor Freedom of Information requests and support the service in the replying to these requests
The Ideal Candidate
- 3 A levels, NVQ 3, HND or diploma (or equivalent experience)
- Good knowledge of processes and procedures and the risk of non-compliance
- Experience of collating and analysing data
- Experience of delivering creative solutions to a range of problems
- Financial and administrative systems
- Good knowledge of ICT including Excel, Word, Outlook and other programmes relevant to the role
- An understanding of social media platforms and systems
Personal Qualities and Attributes
- Excellent organisational skills and efficient and strong emphasis on attention to detail
- High level of resilience and calm under pressure
- Flexible approach to case work, understanding different customer needs
- Ability to use effective interpersonal skills to develop solutions to a range of problems
- Ability to provide advice on a range of issues within set guidelines
- Ability to co-ordinate processes and systems in relation to workflow management
- Must be able to travel, using public or other forms of transport where they are viable, or by holding a valid UK driving licence with access to own or pool car.
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
At BCP Council, inclusion is more than a promise – it’s how we work.
We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.
From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.
It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.
If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
