Job Introduction
Job Title: Business Support and Information Officer – Family Hubs
Location: Bournemouth, Christchurch, and Poole (BCP) Council. The role is based at Turlin Moor Family Hub
Contract: Permanent
Hours: 37 hours per week, 8:30am-4:30pm, Monday to Friday.
Are you passionate about supporting families and providing high-quality administrative services? Join our dynamic team at the Family Hubs as a Business Support and Information Officer.
Role Purpose
You will be the welcoming face of the Family Hub, ensuring all visitors, particularly children, young people and families, receive a friendly and helpful front-of-house service. Your role will involve providing efficient administrative support to staff, managing data, and ensuring the smooth operation of the Family Hub.
Main Responsibilities
- Provide the reception role for the Family Hub, welcoming and assisting visitors.
- Manage data input and updates on the Management Information Systems.
- Administer Request for Support forms, Early Help referrals, and other relevant processes.
- Maintain a clean and tidy reception area with up-to-date displays.
- Provide visitors with relevant information about the Family Hub and other local services.
- Handle sensitive and contentious enquiries professionally.
- Monitor and update social media sites as needed.
- Liaise with Asset Management and Property Services to ensure building services are up to date.
- Organise fire drills, health and safety checks, and maintain first aid kits.
- Provide administrative support for the service.
- Use the BCP financial system for budget monitoring and purchasing.
- Maintain and update Family Hub timetables, leaflets, and literature.
- Support the delivery of Family Hub groups and events.
- Assist with recruitment and induction processes.
- Ensure compliance with Data Protection and Health and Safety regulations.
The Ideal Candidate
The ideal candidate will have significant administration experience in a busy office environment. They should be proficient in taking minutes at meetings and using various IT software packages, including Excel, PowerPoint, Word and management information systems. A minimum of 2 A Levels or equivalent experience is required. Strong
communication and interpersonal skills are essential for this role. The candidate should be able to work effectively as part of a team and under minimal supervision. They should have a strong commitment to customer care and delivering high-quality services. Additionally, the ideal candidate should demonstrate a willingness to undertake further training and development to support their administrative work. They should be adaptable, professional, and have a positive approach to work.
For further information about this post or an informal discussion please contact Mary Chihota at mary.chihota@bcpcouncil.gov.uk
Closing date- Wednesday 27th November
Proposed interview date- Friday 6th December
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package. For further details please see our website.
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2025.
