Business Support & Information Officers, Family Hubs

Job Introduction

Business Support and Information Officer, Family Hubs - 2 posts

1 post predominantly based at Christchurch Family Hub and 1 cover post across BCP Family Hubs- both roles also require working at BCP Council Civic Centre on a rota basis

Contract: Permanent

Hours: 37 hours per week,  8:30am-4:30pm,  Monday to Friday. 

Are you passionate about supporting families and providing high-quality administrative services? Join our dynamic team at the Family Hubs as a Business Support and Information Officer.

Role Purpose

You will be the welcoming face of the Family Hub, ensuring all visitors, particularly children, young people and families, receive a friendly and helpful front-of-house service. Your role will involve providing efficient administrative support to staff, managing data, and ensuring the smooth operation of the Family Hub.

Main Responsibilities

• Provide the reception role for the Family Hub, welcoming and assisting visitors.
• Manage data input and updates on the Management Information Systems.
• Administer Request for Support forms, Early Help referrals, and other relevant processes.
• Maintain a clean and tidy reception area with up-to-date displays.
• Provide visitors with relevant information about the Family Hub and other local services.
• Handle sensitive and contentious enquiries professionally.
• Monitor and update social media sites as needed.
• Liaise with Asset Management and Property Services to ensure building services are up to date.
• Organise fire drills, health and safety checks, and maintain first aid kits.
• Provide administrative support for the service.
• Use the BCP financial system for budget monitoring and purchasing.
• Maintain and update Family Hub timetables, leaflets, and literature.
• Support the delivery of Family Hub groups and events.
• Assist with recruitment and induction processes.
• Ensure compliance with Data Protection and Health and Safety regulations.

The Ideal Candidate

The ideal candidate will have significant administration experience in a busy office environment. They should be proficient in taking minutes at meetings and using various IT software packages, including Excel, PowerPoint, Word and management information systems.  A minimum of 2 A Levels or equivalent experience is required. Strong

 communication and interpersonal skills are essential for this role. The candidate should be able to work effectively as part of a team and under minimal supervision. They should have a strong commitment to customer care and delivering high-quality services. Additionally

, the ideal candidate should demonstrate a willingness to undertake further training and development to support their administrative work. They should be adaptable, professional, and have a positive approach to work.

For an informal discussion about either role, please contact carla.baldwin@bcpcouncil.gov.uk or michelle.lee@bcpcouncil.gov.uk

Proposed interview dates - 8th and 9th May

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people.  Our area includes over 15 miles of beautiful world-renowned coastline.  We can offer career defining roles to transform and improve services.  By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package for further details see here

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils. 

We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward.  If you have any questions at all about this process, please feel free to raise this with the hiring manager.

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment.  Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.