Job Introduction
Business Support Officer
Full Time 37 Hours
Role Purpose
We are seeking a proactive and detail-oriented Business Support Officer to join our dynamic team within the Customer, Arts and Property/Business Support service. This role is vital in delivering efficient and effective administrative support across the organisation, helping teams maximise their delivery and contributing to the Council’s overarching goals. You will be instrumental in ensuring customers receive an excellent service.
Main Responsibilities
As a Business Support Officer, your key accountabilities will include:
- Responding to customer enquiries with professionalism and empathy, in line with Council policies.
- Maintaining and updating customer records using appropriate systems, ensuring accuracy and confidentiality in compliance with GDPR.
- Achieving high standards of data input across spreadsheets and bespoke databases.
- Collecting, analysing and disseminating statistical data relevant to the service unit.
- Organising complex multi-agency meetings and accurately capturing decisions and key information.
- Upholding confidentiality and data protection standards at all times.
- Supporting service delivery through meticulous record-keeping and process adherence.
The Ideal Candidate
We are looking for someone who brings:
- Strong administrative and organisational skills, with a high level of accuracy in data handling.
- Excellent communication and interpersonal abilities, with a customer-focused approach.
- Proficiency in using IT systems and databases, including Microsoft Office applications.
- A sound understanding of GDPR and data protection principles.
- Experience in coordinating meetings and summarising outcomes effectively.
- A collaborative mindset and the ability to work independently and as part of a team.
- Commitment to continuous improvement and service excellence.
If you would like an informal chat, please contact Fran Hadden by email fran.hadden@bcpcouncil.gov.uk
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package for further details see here
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
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