Job Introduction
Role Purpose
Carers Contact Officers act as the first point of contact made by members of the public and internal and external professionals.
They receive enquiries and information from a wide range of people, providing appropriate advice and information, registering people as carers, and gathering information to trigger carer’s assessments and support processes. They provide a consistent point of contact for carers to call or e-mail. The role is also responsible for supporting carers to access all relevant support services available through BCP Carers Support Service and Adult Social Care generally.
Main Responsibilities
- To be the first point of contact for registered carers, professionals, and the general public requiring information or services.
- Ensuring that people contacting BCP Carers Support Service receive a timely, courteous, and helpful response.
- Initiate the assessment process of adults requiring services
- Contribute to financial processes for the ordering, recording and paying for goods and services so that accurate budgetary data may be retrieved by the Carer’s lead commissioner.
- To ensure business processes are completed in a timely way through efficient prioritising of tasks that relate to carer recording, registration, mailing and updating of electronic and manual records.
- To respond to requests for services made by social care staff. This will include entering data correctly on electronic systems, maintaining an audit trail and issuing standard letters.
- To check the quality of information recorded by social work practitioners at the service request stage.
- Attending meetings for members of the Carers Support Service, taking minutes if required.
The Ideal Candidate
We are looking for someone with a passion for helping unpaid carers, by responding to their phone and online contacts whilst ensuring that essential back-office functions are undertaken to ensure carer services are delivered effectively and efficiently.
If you believe you possess the qualities and skills required for the Carers Contact Officer role, we warmly encourage you to apply
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package for further details see here
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
Attached documents
