Job Introduction
The pay range for this role will be £14.13 - £15.31 per hour (pro rata for part time colleagues)
We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure
Role Purpose
The role of the Commercial Leisure Relations Officer is to provide friendly and high quality frontline customer services via the appropriate customer access channels. To carry out day to day administration duties to ensure the customer service function is run as efficiently as possible. The role aims to enhance the customers experience through listening to feedback and recommending improvements to the customer service function.
Main Responsibilities
1. Provide a welcoming environment for all customers ensuring a professional frontline service is delivered at all times
2. Process customer payments accurately using ICT applications such as Gladstone.
3. Ensure accurate administration of customer records and bookings to enable valuable data to be collated and analysed
4. Maintain a clean and tidy customer service area
5. Work alongside a team of Commercial Leisure Relations Officer to contribute towards the effective running of the customer service function
The Ideal Candidate
The ideal candidate for this job will have at the minimum 4 GSCEs including Maths & English or equivalent. Have experience in Customer Service and with the General Public. Be adaptable to bespoke computer systems. Have knowledge of Customer Service standards. To have a calm manner when dealing with customers.
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
At BCP Council, inclusion is more than a promise – it’s how we work.
We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.
From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.
It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.
If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
