Job Introduction
Contact Officer – Adult Social Care (ASC) Contact Centre 37 hours per week
Do you have the enthusiasm, drive and commitment to assist with the on-going transformation of Adult Social Care Contact Centre service to deliver a new and consistent BCP-wide model, and support the ongoing development of a strengths-based practice approach?
Are you passionate about making a difference to the lives of adults and their carers across Bournemouth, Christchurch and Poole?
We have 3 full time 12 month fixed term Contact Officer posts to join our busy team within the ASC Contact Centre, where Adult Social Care queries and referrals are received and processed, usually via telephone and email.
Our vision is:
The Adult Social Care Contact Centre is here for you when you or someone you know needs advice, information or support about how to get along day-to-day with a disability, illness or long-term condition.
We listen carefully to understand what matters most to you, help you through life’s events and difficulties, and find solutions so you can live as independently as possible; stay connected to your community; and keep in touch with family and friends.
You will be expected to demonstrate excellent communication skills (written and verbal), advocating for adults to assist them in achieving their outcomes, develop confidence to have ‘strengths-based’ conversations, including signposting, providing information and advice as well as referring to appropriate Adult Social Care Services.
As such, this represents an ideal opportunity for a creative and confident person, with an interest in early intervention.
The ideal candidate will have experience of working in a fast-paced environment, be confident using telephone and computer recording systems and will have knowledge or direct experience of working in an Adult Social Care or Health Setting. If you are passionately committed to providing excellent services in this field, we look forward to receiving your application.
Please see the attached job description and person specification for further information.
For an informal discussion about this role please contact Emma Nelms emma.melms@bcpcouncil.gov.uk
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
Attached documents
