Job Introduction
From 1 December 2025, our updated Pay and Reward package will take effect, introducing a new approach to recognising and rewarding roles across the Council. As part of this change, the salary for this role will be adjusted to a pay range of £30,024 to £33,143 (pro-rata for part time)
We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure
Contact Officer – Adult Social Care (ASC) Hub 37 hours per week. Fixed Term 07.01.2027
Do you have the enthusiasm, drive and commitment to assist with the on-going transformation of Adult Social Care Hub service to deliver a new and consistent BCP-wide model, and support the ongoing development of a strengths-based practice approach?
Are you passionate about making a difference to the lives of adults and their carers across Bournemouth, Christchurch and Poole?
We have 1 full time fixed term (until 07.01.2027) Contact Officer post to join our busy team within the ASC Hub, where Adult Social Care queries and referrals are received and processed, usually via telephone and email.
Our vision is:
The Adult Social Care Hub is here for you when you or someone you know needs advice, information or support about how to get along day-to-day with a disability, illness or long-term condition.
We listen carefully to understand what matters most to you, help you through life’s events and difficulties, and find solutions so you can live as independently as possible; stay connected to your community; and keep in touch with family and friends.
You will be expected to demonstrate excellent communication skills (written and verbal), advocating for adults to assist them in achieving their outcomes, develop confidence to have ‘strengths-based’ conversations, including signposting, providing information and advice as well as referring to appropriate Adult Social Care Services.
As such, this represents an ideal opportunity for a creative and confident person, with an interest in early intervention.
The ideal candidate will have experience of working in a fast-paced environment, be confident using telephone and computer recording systems and will have knowledge or direct experience of working in an Adult Social Care or Health Setting. If you are passionately committed to providing excellent services in this field, we look forward to receiving your application.
Please see the attached job description for further information.
For an informal discussion about this role please contact Sarah Rushforth, sarah.rushforth@bcpcouncil.gov.uk
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
From 1 December 2025, we’re proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace.
Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it’s flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we’re excited to welcome new colleagues into a Council that’s evolving to meet the needs of both our workforce and our communities.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
More About us | Working for BCP
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
Attached documents
