Customer Services Apprenticeship

Job Introduction

Join our Team: Customer Services Apprentice

Are you ready to kick-start your career in Customer Services? BCP Council is looking for an enthusiastic and dedicated individual to join our team as a Customer Services Apprentice. This is a fantastic opportunity to develop your skills, gain valuable experience and contribute to the well-being of vulnerable residents in our community. 

You will play a crucial role in supporting the provision and delivery of the Blue Badge Scheme, ensuring we provide an accessible and inclusive service for all. 

Key Responsibilities

• Undertake daily business administration tasks such as post handling, badge ordering and document uploading
• Respond to customer enquiries via a variety of channels including email and telephone
• Triage Blue Badge applications to ensure they are ready for assessment  

The Ideal Candidate

• A friendly and approachable demeanour
• A team player with a flexible and positive attitude to work
• Customer focused 
• Good communication skills and attention to detail
• Ability to adapt to business needs and follow rules based processes 
  
  

What we offer

• A supportive learning environment with a commitment to your professional development 
• The opportunity to achieve a Level 3, Business Administration National Vocational Qualification (NVQ) 
• Transferrable customer service skills within Local Government 
• Dedicated 7 hours per week time to focus on your training and studies 
• A wide variety of online resources to support your training and development

If you are passionate about helping customers and would like an informal discussion about this role, please contact Hazel Whelan via email on Hazel.Whelan@bcpcouncil.gov.uk
 

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on our website

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2025.