Customer and Business Support Officer

Job Introduction

Part time Permanent Post 16.5 hrs per week

Skills & Learning Adult Community Education is an Ofsted rated ‘Good’ provider. Our service is a cornerstone for adult education across Dorset, offering a diverse range of learning opportunities aimed at enhancing skills, gaining qualifications, promoting well-being, and improving life opportunities for the community we live and work in through education.

At Skills and Learning we recognise that our reputation as a high-quality community learning provider relies on our fantastic team of people, who are committed to supporting our learners and staff. 

We have an opportunity for a highly organised and effective Customer and Business Support Officer to join our Customer and   Business Support Team to provide a range of administrative support and excellent customer service.  

Main Responsibilities

In this role, you will provide comprehensive customer and business support for both internal and external customers at our Learning Centres. Your responsibilities will include covering reception, providing course information, handling enrolments, processing payments, and offering general administrative support. Please see Job Description for more details of the role.

The Ideal Candidate

We are particularly interested in candidates with excellent communication skills, including face-to-face interactions, phone conversations, and email correspondence. The ideal candidate will have strong attention to detail and experience in data entry, with the ability to accurately record and retrieve information using databases and Excel. You will be a good team player, able to work under your own initiative. 

Experience

• Experience in an office environment
• Experience of team working 
• Experience of customer care 
• Experience within an adult education environment 
• Experience of using Quality Management systems

Experience in the education sector will be an advantage, however we would welcome applications from all sectors. 

You will be based at our Poole Adult Learning Centre located in the Dolphin Centre. This is a job share position working Monday and Tuesday evenings 04.45pm until 09.30 pm and all day on a Saturday. 

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on support.aspx" style="background-color:transparent;color:rgb(54,30,84);text-decoration:none;">our website

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024 or early 2025.