Digital and UX Designer

Job Introduction

Role Purpose

 We are looking for an ambitious Digital and UX Designer to work within our Digital Creation and User Experience team. This team’s role is to work collaboratively across the organisation, to influence and encourage continuous improvement, understanding both quantitative and qualitative data, and services, to help shape our digital customer experience.

Main Responsibilities

This is an exciting opportunity to be part of an open, dynamic, and collaborative digital working environment. By joining our team you’ll be involved in the full life cycle of the work. You’ll start by gathering user requirements, writing specification documents, and creating wireframes and prototypes. Undertaking various user experience activities, you’ll be analysing data, and creating user stories and personas, using this work to make your recommendations. Working closely with the business areas and our development team you will then carry out functional and user acceptance testing, continuing to support, review and iterate the process. 

The Ideal Candidate

Excellent communication skills are required as you will need to develop and maintain, open, honest, and effective relationships with colleagues and stakeholders. You will need to challenge assumptions, champion user needs and ensure our services are to a high standard of accessibility, usability, and usefulness.

The ability to promote digital transformation and encourage change and continuous improvement is key to this role. 

You will need an excellent understanding of websites and customer portals and have experience of working with systems, data, and databases, with the ability to process and maintain management information tools and processes. 

BCP Council operates an agile working system allowing staff to work flexibly from home or from the office to meet business needs

This is a 37 hour per week, 18 month fixed term contract. 

For an informal discussion about this role please contact Hayley Burrows at hayley.burrows@bcpcouncil.gov.uk 

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024 or early 2025.