Family Help Support Workers - Permanent contracts

Job Introduction

We are committed to improving the quality of life for the people of Bournemouth, Christchurch, and Poole by delivering high-quality services that secure positive outcomes for children, young people, and their families.

As a Family Help Support Worker you will be a key member of the Children & Families First team  working with unborn – 17year olds and their families who have been assessed as needing services under S17 of the Children Act, Child in Need.  

Your role will involve delivering high-quality interventions to support children and young people aged 0-17 aiming to improve outcomes for the children,  build parental capacity, strengths, and resilience. You will work directly with professionals and the public looking to seek information, advice and guidance and undertaking live screening tools. This will involve work with young people that are not in education, employment or training, young carers, those children and young people who are on the edge of care or returning to their families after being in care.

Key Responsibilities:

• Deliver high-quality interventions within children, young people and their families in schools, online and other venues.
• Undertake observation, assessment, direct work and progress tracking to measure outcomes.
• Engage with community, voluntary providers, and partner agencies to support access to services across the BCP Partnership.
• Act as a case-holding lead professional, undertaking assessments and creating intervention plans.
• Ensure the child/young person/family is at the centre of professional planning and intervention.
• Build collaborative relationships with partners.
• Apply principles of anti-discriminatory practice to ensure dignity and respect for all children and young people.
• Work under the direction of the team manager or Senior Practitioner, engaging in reflective case supervision.

Qualifications and Experience:

• Minimum NVQ 4 in a related field or equivalent experience.
• Sound knowledge of child development (0-11 years) and/or adolescence (11-18 years).
• Experience in completing observations, written assessments, and making evidence-based decisions.
• Proven experience in delivering direct interventions that improve outcomes for children, young people, and parents/carers.
• Working knowledge of relevant legislation and statutory guidance.
• Understanding of safeguarding and child protection.

Personal Qualities and Attributes:

• Ability to build supportive, positive, and trusting relationships.
• Committed to continuous professional development and able to coach and mentor others.
• Solutions-focused with excellent interpersonal and communication skills.
• Able to plan and organize workload in a changing environment with competing demands.

Job Requirements:

• Enhanced DBS check.
• Ability to travel across the BCP area using own form of transport. 

If you are passionate about making a difference in the lives of children, young people, and families, we would love to hear from you.

Proposed interview dates: 4/5th September 2025

For further information on this post or an informal discussion please contact:

Team Manager, Ruairi McKeown at ruairi.mckeown@bcpcouncil.gov.uk or Head of Service, Vanessa Johns at vanessa.johns@bcpcouncil.gov.uk

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people.  Our area includes over 15 miles of beautiful world-renowned coastline.  We can offer career defining roles to transform and improve services.  By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package for further details see here

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils. 

We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward.  If you have any questions at all about this process, please feel free to raise this with the hiring manager.

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.