Financial Management Support Officer

Job Introduction

Role Purpose
To work as part of a small team responsible for accurate invoicing and financial management to maximise income and the effective recovery of all Adult Social Care debt adhering to the Corporate Debt Policy, ASC Debt Policy and The Care Act 2014 and other relevant legislation, policies and procedures.     


Main Responsibilities

• Provide financial advice to clients, families, and carers regarding care cost and charges 
• Support clients in understanding their financial responsibilities 
• Process invoices for client contributions towards Adult Social Care services 
• Engage with clients during the early stages of debt recovery sensitively, to resolve payment issues and prevent financial hardship 
• Update relevant debt spreadsheets Support the Senior Financial Management Officer in all aspects of billing, debt prevention, and recovery processes 
• Support the Senior Financial Management Officer in case investigations and research 
• Prepare cases and documentation for the Debt Management Committee 
• Work closely with social care workers, care providers, and other stakeholders to ensure BCP Adult Social Care financial process align with care plans and service delivery and are compliant with relevant legislation, such as the Care Act 2014, and organisational policies 
• Collaborate with legal and finance teams on complex cases or disputes 
• Maintain and up-to-date records on BCP Adult Social Care, care management and financial systems 
• Handle sensitive information in line with data protection regulations (e.g. GDPR)
  
  
  

The Ideal Candidate

Specific Qualifications and Experience 

• 3 A levels, NVQ 3 in Business Administration (or equivalent experience)  
• AAT Level 2 Diploma in Accounting or equivalent qualification in finance or accountancy related subject 
• Experience in financial services, business support, or related roles, preferably withing a social care or public sector setting 
• Knowledge of welfare benefits systems and adults social care funding 
• Familiarity with debt management and recovery processes 
• Experience working with vulnerable adults or in a customer-focused role 
• Experience of giving advice in a customer facing role

Personal Qualities & Attributes 

• Excellent knowledge of ICT including Microsoft Excel, Word, and Outlook  
• Strong numeracy and analytical skills 
• Ability to explain complex financial matters in a clear and empathetic manner 
• Knowledge of social care financial policies and legislation (e.g. the care Act) 
• Excellent organisational and time management skills 
• Proficient in using financial systems 
• Strong interpersonal and communication 

About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people.  Our area includes over 15 miles of beautiful world-renowned coastline.  We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.


Our Benefits
We offer an excellent benefits package for further details see here
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils. 
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward.  If you have any questions at all about this process, please feel free to raise this with the hiring manager.


DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.