Job Introduction
Role Purpose
This role supports the daily opening and operation of the visitor centre at Hengistbury Head. This is a fantastic opportunity to work in a special place, within a wonderful team across the centre, museum and wider countryside site.
You will manage and liaise with the volunteers who provide invaluable support to the operation of the centre, open and close the centre, be responsible for the running of the shop and centre on your rota days and contribute to future improvements and opportunities.
Main Responsibilities
• Supervising and supporting the volunteers in the Visitor Centre
• Opening and closing the Visitor Centre, including doors, displays, signage etc
• Opening and end of day till procedures and cash handling
• Providing excellent customer service: this includes welcoming visitors; answering queries in person and on the telephone; providing information; serving customers in the shop
• Assisting volunteers with any issues with the till or card machine
• Dealing with deliveries, contractors or staff working outside of the visitor centre
• Putting out/topping up stock
• Keeping the Visitor Centre clean and tidy
The Ideal Candidate
You will need to be a team player, with great communication and people skills, so that you can work across different colleagues and various volunteer groups. You will be able to talk to the public and stakeholders to inform them about the centre, the wider headland, our stunning ecology and archaeology.
Knowledge of retail, sales and marketing would be an advantage to help promote and support the centres shop, increasing footfall and sales to support the overall centre operation.
Working weekends and occasional other days on a rough basis of one weekend in four to support the rota and ensure the centre is open daily.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
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