Housing Officer

Job Introduction

Full time

We are looking to recruit a motivated individual to join our Housing team in a busy housing office based from the Kinson Hub.

The team is responsible for delivering housing services across Bournemouth and you would have your own neighbourhood 'patch'.  Your duties will include dealing with anti-social behaviour, tenancy management, void management and general estate management.  You will work collaboratively with other teams and agencies to provide the best service to residents.

Essential:

• Previous experience of working with the public face to face in difficult situations
• Previous experience of managing social housing
• Knowledge of measures to prevent and deal with anti-social behaviour
• Knowledge of the importance of safeguarding of vulnerable people
• Ability to apply tact, diplomacy and awareness to a wide range of scenarios some of which may be potentially difficult
• Good verbal and communication skills
• Commitment to high levels of customer care

Desirable:

• Previous local government experience
• Chartered Institute of Housing Qualified

Please note that a Full UK Driving Licence and access to your own vehicle is essential for this role.

For further information about this role or an informal chat please contact Sarah Wood, Senior Housing Officer, on 01202 093354.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people.  Our area includes over 15 miles of beautiful world-renowned coastline.  We can offer career defining roles to transform and improve services.  By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package for further details see here

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2024 or early 2025.

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.