Housing Officer

Job Introduction

From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing. The pay range for this role will be £35,412 – £38,220  (pro rata for part time colleagues) 

We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.

You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure ]

HOUSING OFFICER

Full time

We are looking to recruit a motivated individual to join our Housing team in a busy housing office based in Poole.

The team is responsible for delivering housing services across Poole and you would have your own neighbourhood 'patch'.  Your duties will include dealing with anti-social behaviour, tenancy management, void management and general estate management.  You will work collaboratively with other teams and agencies to provide the best service to residents.

Essential:

• Previous experience of working with the public face to face in difficult situations
• Previous experience of managing social housing
• Knowledge of measures to prevent and deal with anti-social behaviour
• Knowledge of the importance of safeguarding of vulnerable people
• Ability to apply tact, diplomacy and awareness to a wide range of scenarios some of which may be potentially difficult
• Good verbal and communication skills
• Commitment to high levels of customer care

Desirable:

• Previous local government experience
• Chartered Institute of Housing Qualified

Please note that a Full UK Driving Licence and access to your own vehicle is essential for this role.

For further information about this role or an informal chat please contact Ben Jarvis, Senior Housing officer, on 01202 123382.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits 

A Place to Thrive – Join BCP Council 

At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people. 

From 1 December 2025, we’re proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace. 

Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it’s flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we’re excited to welcome new colleagues into a Council that’s evolving to meet the needs of both our workforce and our communities. 

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page) 

 Be the difference - Join an organisation that values you 

 More About us | Working for BCP 

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.