Housing Options Officers

Job Introduction

Housing Options Officer

Permanent & Fixed Term Contracts 

Want to help to help & support people to resolve their housing problems? 

We are looking for enthusiastic Housing Options Officers to join our dynamic & innovative team providing housing advice & support to residents with housing problems. Experience of working with people in an advice or problem-solving capacity is required and we will offer opportunities for training and professional development.

This role will challenge you every day to use your excellent customer service and problem-solving skills within a supportive and motivated team, helping people in often complex and difficult situations, including homelessness. 

This role involves working in an office, in the community and at home and requires face to face contact with customers.

If you can:

• Communicate effectively, to really understand a customer’s needs and how to help to resolve their housing situation
• Have a holistic approach to problem solving customer needs
• Manage a caseload effectively within competing demands 
• Collaborate with residents, other services and your colleagues & help them to find a lasting solution to their problem
• Understand homelessness prevention and support, proactively working to prevent housing crisis.

Then we want to hear from you!

Are you as passionate about helping people with housing problems as we are?  

Please use the job description and person specification to tell us how you would be suited to this role.  

Hybrid Working Opportunities and Flexible Working Available

For an informal discussion about this post please contact hannah.slade@bcpcouncil.gov.uk  or 01202 817418

Interviews will include a written exercise and there may also be an assessment event

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role 

Previous applicants need not apply

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people.  Our area includes over 15 miles of beautiful world-renowned coastline.  We can offer career defining roles to transform and improve services.  By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package for further details see our website

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2024.

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.