Job Introduction
Role Purpose
To manage and supervise the Council’s Independent Senior Living accommodation including Category 1 and 2 accommodation as well as 2½ Extra Care accommodation.
To create a secure and reassuring atmosphere for vulnerable tenants residing in Category 2 and 2½ accommodation to provide support to those tenants living in Category 1 accommodation.
Ensure that the appropriate support and care services are provided to enable tenants to live independently.
To provide essential services to elderly tenants that are integral to the council’s strategic target in sustaining independent living and reducing the demand for residential care facilities.
Main Responsibilities
To help identify care and support needs of tenants and assist them in obtaining assessments and accessing care packages.
To make referrals to other teams and agencies such as Social Services and Community Mental Health teams and to attend and participate in case conferences and meetings as required.
To identify and monitor potential abuse of vulnerable tenants and to take steps in accordance with the Council’s safeguarding policy.
To maintain up-to-date records for all tenants
To manage and provide support to residents in emergency situations
To provide support and encouragement to tenants to organise social events for other tenants living in Independent Senior Living.
To deal with situations where tenants may have passed away and to respond to a death by notifying the coroner, GP and next of kin.
To deal with complaints of anti-social behaviour in accordance with the Councils anti-social behaviour procedure and to support and encourage initiatives to reduce crime and anti-social behaviour.
To advise and support the Housing Officer in enforcing tenancy conditions and assist tenants with maintaining their tenancies with help from outside agencies when required.
To carry out scheme and workplace inspections within all Independent Senior Living accommodation and to action any issues identified including reporting and monitoring of general repairs as required including untaxed and abandoned vehicles, fly-tipping, graffiti and any issues regarding the cleaning and maintenance of communal areas.
To comply with the Council’s policies and procedures for Health & Safety at work by checking system fire panel and making sure all fire exits are clear of obstruction and that signage and firefighting equipment is appropriate and in place.
To record all accidents, injuries or near misses involving tenants, staff or visitors on the Council’s system.
The Ideal Candidate
- Previous experience of working with the public face to face in difficult situations
- Experience of liaising with other agencies to maintain client’s independence
- Knowledge of tenancy management
- Knowledge of measures to prevent and deal with anti-social behaviour
- Knowledge of the importance of safeguarding vulnerable people.
- Working knowledge of Microsoft Office and Excel
- Able to build and maintain positive working relationships with customers, colleagues and external agencies.
- Ability to apply tact, diplomacy and awareness to a wide range of scenarios, some of which may be potentially difficult.
- Good interpersonal skills; judgement, organisational ability, tact, diplomacy and confidentiality.
- Good verbal and written communication skills
- Full driving licence and use of a vehicle
- Ability to remain calm under pressure in difficult situations
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package for further details see our website.
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2024 or early 2025..
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
Attached documents
