Leasehold Services Officer

Job Introduction

We have an exciting opportunity for a motivated and passionate person to join BCP Homes to help manage the leasehold service for our 1000 leaseholders across our housing stock.  This is a hybrid role between home and office working.  We will consider flexible working patterns dependent on the right candidate for this role.

Role Purpose

 To be part of a team that ensures the leasehold service is delivered in line with current leasehold legislation and best practice.  To achieve innovative, cost effective and focussed service delivery that meets customer expectations, aspirations and diverse needs.  

Main Responsibilities

• Assist leaseholders in their understanding of their leases, legislation and regulation.
• Have direct responsibility for managing and controlling leasehold income and expenditure through financial control, accurate financial system reconciliations and the correct interpretation of legislation and legal documentation, with value for money being a key driver.
• Establish and prepare accurate service charge accounts and statements for leaseholders within legislative timescales and formats and which comply with leasehold legislation and good practice guidelines.
• Determine and direct the consultation requirements for undertaking major works and long term agreements for leasehold properties and ensure these are correctly undertaken to enable the Council to fully recover the cost of works.
• Undertake arrears prevention work for leasehold property service charges.  Recover all monies due to the Service Unit using robust and timely income recovery procedures, to protect the Council’s financial position and enable the debt to be recovered.
• Respond effectively to solicitors’ enquiries regarding re-sales of existing leasehold properties, using the format LPE1
• Maintain current knowledge of leasehold legislation and best practice
• Deal with enquiries and challenges from leaseholders effectively and courteously.

The Ideal Candidate

Will have great customer service and problem solving skills, coupled with advanced Excel skills.  Authoritative knowledge of leasehold work practices, processes, policies and procedures.  Expert knowledge of leasehold legislation and it's application.  High degree of numeracy and proven ability to produce end of year financial statements and reconciliations.  Ability to build and maintain positive working relationships with customers, colleagues and external agencies.  Excellent verbal and written communication skills.  Please see the attached the attached job description for all requirements for this role. 

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people.  Our area includes over 15 miles of beautiful world-renowned coastline.  We can offer career defining roles to transform and improve services.  By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package for further details see here

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place in 2025.

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment.  Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.

Interviews to take place the week commencing 6 January 2025