Job Introduction
The pay range for this role will be £31,537 - £36,363 (pro rata for part time colleagues)
We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure
The purpose of this role is to deliver an effective lettings service in respect of all void BCP Homes housing from receipt of notice through to tenancy sign-up. Delivering a high standard of customer service is critical, and applicants will be expected to deliver a fast turnaround of void properties and work to KPIs.
Key Responsibilities:
To let vacant council housing stock to applicants nominated in accordance with the BCP Homes Voids and Lettings Policy.
To deliver the lettings service in a target driven, cost-effective and efficient way with value for money and customer satisfaction being the key drivers.
Advertising properties timely and accurately, liaison with other social landlords or involved professionals to ensure appropriate allocation of property.
To work with prospective tenants for council housing to provide information and ensure that any required support services are in place prior to the tenancy sign up.
Provide general advice to customers on housing management issues such as eligibility, rent and lettings etc and escalating where appropriate, so that enquiries can be resolved or passed to appropriate teams.
Accurately maintain files and IT based recording systems and provide statistical performance information as required.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
