Job Introduction
Role Purpose
We have an existing opportunity for an Advanced Processor to join our Council Tax Collections Team. The main purpose of the role is to collect outstanding Council Tax arrears including negotiating payment arrangements, maintaining accurate records and agreeing appropriate recovery actions.
Main Responsibilities
You will be dealing with day to day complex enquiries from customers regarding their Council Tax liability including determining council tax liability, discount and exemption entitlement
Negotiating arrangements with customers and their representatives for settlement of arrears in accordance with procedures and guidelines.
Dealing with enquiries from Enforcement Agents and other third-parties relating to the recovery of outstanding arrears.
Liaising with customers and stakeholders via the telephone and in writing.
Monitoring accounts subject to Liability Orders, Bankruptcy, Debt Relief Orders and Insolvency.
Providing support, advice, signposting and guidance to customers in line with current policy and legislation.
To attend court as requested
The Ideal Candidate
We are looking for an individual with an eye for detail and a strong commitment to the delivery of a professional customer service.
Candidates must have:
- Good interpersonal, communication and literacy skills
- The ability to work with a wide range of people
- The ability to keep accurate written records
- A flexible approach to change and working practices
- The ability to use data to inform the decision-making process in line with procedures and legislative requirements.
Whilst experience of working within a Collections environment is desirable, if you are keen to learn, are proactive, and are committed to continued service and personal development, we would like to hear from you.
Full training would be given to the successful candidate.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package for further details see here
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
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