Job Introduction
Role Purpose
We have an existing opportunity for an Advanced Processor to join our Council Tax billing team. The main purpose is to determine Council Tax liability, including discounts, disregards and exemptions, within legislation, guidelines and procedures.
Main Responsibilities
You will be:
Administering and updating Council Tax records
Processing incoming correspondence and verifying evidence to support the calculation of the liability
Liaising with customers and stakeholders via the telephone and in writing
Providing support, advice, signposting and guidance to customers in line with current policy and legislation
Negotiating payment arrangements with customers and their representatives for settlement of arrears in accordance with procedures/guidelines
The Ideal Candidate
We are looking for an individual with an eye for detail and a strong commitment to the delivery of a professional customer service.
Candidates must have:
- Good interpersonal, communication and literacy skills
- The ability to work with a wide range of people
- The ability to keep accurate written records
- A flexible approach to change and working practices
- The ability to use data to inform the decision-making process in line with procedures and legislative requirements.
Whilst experience of working within a Council Tax environment is desirable, if you are keen to learn, are proactive, and are committed to continued service and personal development, we would like to hear from you.
Full training would be given to the successful candidate.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package for further details see here
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
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