Library Assistant

Job Introduction

Role Purpose

Looking to make a difference? We are looking for people to join our existing library teams, delivering important services to local communities.  We have 6 part-time Library Assistant posts with varied hours.

Castlepoint: 15 hours

Creekmoor: 21.75 hours

Kinson: 12.875 hours

Pokesdown & Southbourne: 13.5 hours

Rossmore: 15 hours

Springbourne: 18.25 hours

Main Responsibilities

Work as part of a team to assist in the effective and efficient operation of the library.

Provide excellent customer service, ensuring all customer enquiries are resolved at first point of contact, signposted or referred as appropriate.

Aid the public in the use of IT and other library services.

Promote the library as a community venue, developing and delivering events and activities for children, young people and adults.

The Ideal Candidate

You should have experience of working in a busy customer service environment and the ability to engage positively with customers of all ages. 

You will be able to work effectively in a team and unsupervised, and have a strong commitment to diversity and inclusion.  

This role includes working Saturdays and at some libraries, evenings until 6.15pm.

For an informal discussion about these roles please contact Theresa Randall at theresa.randall@bcpcouncil.gov.uk 

Interview dates: 10 & 14 July 2025

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on our website

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils. 

We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward.  If you have any questions at all about this process, please feel free to raise this with the hiring manager.