Job Introduction
Role Purpose
- To provide a customer focused, high quality, response repairs and voids maintenance service, positively engaging, liaising with tenants, leaseholders and other stakeholders.
- Support the organisational objective of minimising the time taken to carry out response repairs, works to void properties, and maximising work ordered accurately without the need for pre-inspections.
- Support the organisational objective of controlling responsive repair and voids expenditure to maximise resources for improvement programmes whilst ensuring customers’ needs are fairly met and providing a quality response repair service.
- To maintain scrutiny on works in progress ensuring that work conforms to statutory regulations and specifications, while also maintaining high levels of customer satisfaction.
Main Responsibilities
Undertake routine remedial survey work, undertaking pre and post inspections of voids and response repair maintenance.
Raise voids and response repair work orders, including scheduling orders resulting from such pre and post inspections. This will include liaising with contractors as required, including arranging joint inspections with contractors where necessary.
Investigate and resolve insurance claims, boundary disputes, tenants’ improvement, tenants’ disrepair claims, and major damp and similar items of work, in conjunction with other BCP staff, as required.
Prepare specifications, schedules of work and cost/estimates where required ensuring that all work orders / contracts comply with appropriate legislation, codes of practice, British/European standards, BCP Standard, the Council’s standing Orders and financial regulations.
Assist in contract procurement and contract management activities as required by the Head of Maintenance.
Provide technical support, guidance and advice to the Customer Services Team and Housing Management staff as required or deemed necessary.
Ensure complex defects and repairs are inspected promptly and ordered subject to budget availability and repair policy.
Investigate difficulties encountered by the Response Repairs and Voids Contractors either with tenants or associated with work undertaken by others, including liaising with the Contractors on behalf of tenants, and ensuring effective communication.
Undertake inspections of work in progress to ensure quality assurance and Contract audits. Carry out an appropriate percentage of monthly post inspections commensurate to number of work orders raised, including undertaking post inspections to voids repair works.
Ensure the quality of the responsive repairs contractors completed work is checked and assessed, using a reasonable sampling method following pre-inspection, procedure and specification.
Provide support for all BCP staff dealing with boundary disputes, tenant improvement requests and other technical issues likely to result in claim or complaint.
Investigate complaints and provide timely responses.
Check and sign off relevant contractor (and where appropriate) sub-contractor invoices.
Prepare specifications, acquire quotes for planned works, monitor and post inspect the works.
Carry out handover of minor works projects, including where required, insurance reinstatement works.
Check and sign off invoices for minor works projects.
Provide technical support to the Housing Management team, in respect of Mutual Exchanges, to include repairs inspections.
The Ideal Candidate
Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities.
Comply with all decisions, policies and standing orders of BCP and any relevant statutory requirements, including Equal Opportunities legislation, the Health and Safety at Work Act and Data Protection Act.
Must be able to travel, using public or other forms of transport where they are viable, or by holding a valid UK driving licence. Current full driving licence and Use of a vehicle for work
HND/HNC in Construction or Building Studies: Desirable
Accurate diagnosis of building defects and appropriate remedial repair
Ability to explain complex repair issues to non-technical colleagues
Ability to use IT systems to prepare specifications and raise orders
Customer focused with excellent customer care standards
Excellent communication skills
Strategic thinker and problem-solver
Excellent attention to detail
Maintenance works to empty and occupied residential dwellings/buildings
Law related to responsive repairs including Health & Safety
Construction/Building industry methods and techniques
Social Housing law: Landlord and Tenant responsibilities
Relevant construction health and safety (CDM) legislation
A focus on excellent service delivery with enthusiasm and drive to find improvements
Committed to excellence in public services
Flexible, cooperative, collaborative and energetic approach to the work
Positive attitude to equality and diversity issues
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on support.aspx" target="_blank" style="color:rgb(54,30,84);text-decoration:none;" rel="noreferrer noopener">our website
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024 or early 2025.
