Job Introduction
Starting salary for this role is £27,694 p.a. (pro rata for part-time colleagues)
This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.
Internal colleagues are also normally appointed at the bottom of the band, unless moving within the same profession and skill level, where the pay band is the same they can be appointed to the existing pay point.
Learn more in our ‘More than just a job’ brochure on our careers site.
Highcliffe Castle is looking for an enthusiastic, outgoing person to join our Operations Team, ensuring that the daily operations of the Castle are delivered to the highest standard, meeting key objectives and progressing Highcliffe Castle as a lead visitor attraction on the south coast.
The role:
- Operations Assistant - 22.5 Hours P/W - Fixed Term Contract, Maternity Cover
Important: This role will be required to work weekends and Bank Holidays on a rotational basis, but must be available to work Sundays.
Applications close Sunday 7 June 2026, interviews W/C 15 June 2026.
For enquiries relating to these roles please email steven.white@bcpcouncil.gov.uk
Main Responsibilities
To support the Visitor Engagement and Experience Officers and wider operational team to develop, deliver and promote the facilities & services at Highcliffe Castle in line with the Business Plan, Management Plan, Heritage Lottery Fund bid targets and action plan and the Council strategies and policies.
To support the operational team to deliver a captivating visitor engagement plan and support the visitor experience.
To be part of the operational team at Highcliffe Castle, building positive relationships with staff, stakeholders, partners, service providers and customers.
The Ideal Candidate
Specific Qualifications and Experience
• NVQ 3 or equivalent experience
• Marketing & communications experience
• Experience of delivering operational activities within an historic indoor setting and within public grounds and the complexities of these being used for various purposes
• Experience of delivering creative solutions to a range of problems.
• Willingness and desire to increase knowledge of the Castles activities
• Experience of financial and administrative systems
• Related Health & Safety knowledge and safe working practices.
• IT skills in Word, Outlook and Power Point.
• Complaint handing skills
Personal Qualities & Attributes
• Organised and efficient with attention to detail.
• High level of resilience and calm under pressure
• Literacy and numeracy skills
• Strategic thinker and effective decision maker
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
At BCP Council, inclusion is more than a promise – it’s how we work.
We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.
From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.
It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.
If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP
Be the difference - Join an organisation that values you
More About us | Working for BCP
