Job Introduction

The pay range for this role will be £33,699 - £39,152 (pro rata for part time colleagues) 

We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.

You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure

Role Purpose

 To assist in fulfilling BCP Council’s statutory obligations in relation to parking as set out in Traffic Management Act 2004, Road Traffic Regulation Act and associated legislation  through parking management information and liaison with parking teams across BCP Council. To be responsive to customer and Council demands and operate within established governance processes building public and Cllr confidence. Maintain contemporary knowledge of best practice and seek to continually adapt and improve the service in that context. Assist as appropriate in the development of services and policy relating to parking matters.

Main Responsibilities

• By working with, and providing expert leadership to, the relevant teams across BCP Council ensuring statutory and best practice outcomes are achieved in relation to all operational aspects of Parking Services.
• Supervise an operational team.
• To assist in development of systems, services and policies of operational parking matters.
• To inspect parking equipment undertaking minor repairs, restocking tickets and handling of cash from pay machines following machine faults.
• To respond to customer demands and operate within established governance processes, building public and Councillor confidence and regularly reporting on progress.
• To assist in preparing information for complex reports for internal and external agencies including legal challenges and high value matters.
• Prioritise workloads in an environment of change and where there are competing demands based on the relative impact on the public and the Council.
• Maintain positive collaborative relationships with other in-house and external agencies and authorities including the Dorset Police, BCP Council Customer Services, Highway Enforcement team and Legal team drawing on support, direction and advice and working jointly or in partnership as appropriate.
• Maintain an authoritative knowledge of these areas and best practices, processes and procedures within them and in particular monitor and be aware of changes to legislation and the risks of non compliance relevant to the service, amending policy and processes to suit.
• To provide management information on operational aspects of Parking Services by ensuring systems and practices are in place to monitor and report on all operational aspects of the service including 
• income and usage of all parking places to anticipate potential problems and ensure the continuity of service is maintained.
• To supervise and assist in recruiting enforcement staff, undertaking staff training, monitoring and undertaking personal development meetings, providing support to your team, setting clear and realistic objectives, understand and address performance issues promptly providing continuous feedback to staff, disciplinary matters, attendance, capability and customer care to achieve service aims and ensure statutory and best practice outcomes are achieved.
• In the absence of the Parking Team Leaders to cover urgent matters normally undertaken by the Parking Team Leaders relating to enforcement and car park management.
• A full UK manual driving license is required. 

The Ideal Candidate

• See attached addendum.

Personal Qualities & Attributes

• Contribute to the strategic direction of the service by helping influence and develop strategic business plans, policy and procedure using information and data from customers. 
• Must be able to remain calm and articulate processes to potentially irate and angry customers explaining the outcome of any refusal to comply together with their options for appeal in a fair and consistent manner in the context of the relevant legal framework.
• Assist in developing effective and lasting solutions to problems which align with the council values and where there are a range of options and the information is unclear or conflicting. 
• Make evidence based and outcome focused decisions using proactive risk management and where set procedures provide only general guidance, without necessarily referring decisions to a team leader.
• Plan and organise own workload in an environment of frequently conflicting priorities, changing demands and strict deadlines.
• Accountable for the delivery and performance of own team against current and future objectives.
• Recognise and understand the impact of incidents arising,and use effective interpersonal skills to develop solutions to complex or contentious problems where there are a range of options and the information is unclear or conflicting.
• High level of resilience, attention to detail and calm under pressure

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK. 

At BCP Council, inclusion is more than a promise – it’s how we work. 
 

We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.

From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.

It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.

If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help.  For further information on the accessibility support we can offer please see here:  Preparing for your interview | Working for BCP 

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits 

A Place to Thrive – Join BCP Council 

At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people. 
  

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page) 

 Be the difference - Join an organisation that values you 

 More About us | Working for BCP 

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Role Profile for more details.