Job Introduction
Role Purpose
We are looking for an experienced Project Manager (37 hours per week, fixed term for 18 months) to be part of our ambitious transformation and innovation agenda.
This is an exciting opportunity to be part of a dynamic and collaborative digital working environment, with one of the UK's newest local authorities.
The role will managethe design, development and deployment of new functionality and new customerjourneys with the Council's CRM platform (Microsoft Dynamic CE) using Agilemethodology and previous experience of these types of projects is essential.
Main Responsibilities
Using an Agileapproach, you will project manage the delivery of enhancements to the CRMplatform and improvements to the Council's digital services.
You will be requiredto coordinate activity across a range of teams, including IT, customerservices, back-office and third-party suppliers.
You will useestablished project methodologies to track progress, benefits, risks and issuesand expenditure, ensure effective governance of the project and manages changesto scope.
You will be able toprovide advice and subject matter expertise in agile/CRM development, so thatthe project is delivered in line with industry best practice.
Regularcommunication with internal and external stakeholders will be essential to thedelivery of the project.
The Ideal Candidate
You will have apractical experience of delivering large scale CRM projects using agileprinciples / methodology.
You will be a natural collaborator and work well with a range of stakeholders at all levels to deliver projects successfully.
Through your careeryou will have shown how you can have real impact using both tried and testedmethods, but also willing to problem solve and innovate to get the bestresults.
You will be anexcellent communicator, highly organised and have the ability to thinkcritically and innovatively.
You will be a champion for excellent customer service.
For an informal discussion about this role please contact Jon Burrows jon.burrows@bcpcouncil.gov.uk
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024 or early 2025.
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