Job Introduction
Role Purpose
Looking to make a difference? We are looking for people to join our existing library teams, delivering important services to local communities.
Main Responsibilities
Work as part of a team to assist in the effective and efficient operation of the library.
Provide excellent customer service, ensuring all customer enquiries are resolved at first point of contact, signposted or referred as appropriate.
Aid the public in the use of IT and other library services.
Promote the library as a community venue, developing and delivering events and activities for children, young people and adults.
The Ideal Candidate
You should have experience of working in a busy customer service environment and the ability to engage positively with customers of all ages. You will be able to work effectively in a team and unsupervised, and have a strong commitment to diversity and inclusion.
You should be flexible about working hours and locations as this role involves working in any library in BCP, sometimes at short notice.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website.
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024 or early 2025.
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