Job Introduction
Role Purpose
We have an exciting opportunity for a motivated individual to join BCP Homes Tenancy Advice and Repairs Team as a Repairs and Operations Co-ordinator in our busy housing office at Kinson Hub on a fixed term 37 hour a week full time basis, This opportunity has arisen due to the alignment of our repairs and maintenance contracts, to enhance service delivery.
This role will be office based initially, moving to a mixture of office and working from home, following intensive training of 4 - 6 weeks.
Main Responsibilities
The team are responsible for dealing with all customer contacts over the telephone and face to face so an ability to demonstrate excellent communication skills is essential. The role includes managing telephone calls and emails from our residents and for corporate building, diagnosing the repair required and booking appointments.
The Ideal Candidate
The candidate will be required to work under pressure and be able to use their own initiative to deal with a variety of challenging and difficult situations. We are looking for a strong team player who is proactive and effective at delivering the best customer service.
For an informal discussion please contact Andrea Bond on 01202 123173 or 0800 081870
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website.
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.
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