Repairs and Operations Co-ordinator

Job Introduction

Fixed Term 12 months BBML /Full time

Role Purpose

We have an exciting opportunity  for a motivated individual to join BCP Homes Tenancy Advice and Repairs Team as a Repairs and Operations Co-ordinator in our busy housing office at Kinson Hub on a one year, fixed term full time contract.

This role will be 39 hours per week and office based initially, moving to a mixture of office and working from home, following intensive training of 4 - 6 weeks.

Main Responsibilities

The team are responsible for dealing with all customer contacts over the telephone and face to face so an ability to demonstrate excellent communication skills is essential. The role includes managing telephone calls and emails from our residents and for corporate building, diagnosing the repair required and booking appointments.

The Ideal Candidate

The candidate will be required to work under pressure and  be able to use their own initiative to deal with a variety of challenging and difficult situations. We are looking for  a strong team player who is proactive and effective at delivering the best customer service.

For an informal discussion please contact Kirstie Kerley on 0800 0281870 or email kirstie.kerley@bcpcouncil.gov.uk

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils. 

We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward.  If you have any questions at all about this process, please feel free to raise this with the hiring manager.