Job Introduction
We have an exciting opportunity for someone who enjoys a customer facing role, works well as part of a small team, and understands the importance of using customer feedback to improve services.
BCP Homes is responsible for managing the social housing in Bournemouth and Poole and as a Resident Involvement Co-Ordinator you will make sure that tenants and leaseholders can have a say in how they feel about the housing services they receive.
You will be communicating with residents in a variety of ways including letter, email, telephone, meetings, and other face to face opportunities.
This important role helps us understand where residents feel we do well and where we could improve.
You will help to plan and organise campaigns, meetings, events, projects and consultations and will encourage residents to get involved. You will also capture data and keep a record of meetings, actions and outcomes.
For an informal chat contact Sandra Willson on 01202 118720
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website.
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.
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