Job Introduction
Role Purpose
Support the management and promotion of Smugglers Cove Adventure Golf, the Bournemouth Tourist Information Centre and their giftshops as well as the running of the Resort Information back of house service by responding to telephone and web-based enquiries. All sites are located on Bournemouth Seafront, right next to each other.
Main Responsibilities
Deliver exceptional customer service at our leisure attraction Smugglers Cove Adventure Golf, Bournemouth Tourist Information Centre and back of house, with the aim of driving income.
Assist customers with enquiries using detailed knowledge of the seafront, conurbation, attractions, venues, and events as well as other tourism offers.
Drive business growth and improve the visitor experience, increase visitor numbers, maximise income generation and customer satisfaction.
Support the quality and delivery of marketing and promotional material, interpretation on web & social media.
Assist the beach hut team in the administration of the beach huts.
Support the Seafront Operations team and other council departments to ensure all council objectives, practices and policies are adhered to.
Manage and resolve complaints and conflicts in line with set procedures.
Act as keyholder and ensure security of the Resort Information sites and associated areas by following correct procedures.
Monitor and replenish stock at all outlets with a focus on meeting sales targets.
Supervise and develop casual staff across a 7-day rota to meet the needs of the service, consulting with other colleagues, as necessary.
The Ideal Candidate
We are looking for enthusiastic, initiative-taking and experienced individuals to become part of our award-winning Resort Information Team, working on Bournemouth's award-winning seafront with its reputation for delivering excellent customer service.
A successful candidate will be a great communicator with good organisational skills, someone who enjoys working on their own with minimal supervision. This role will require the post holder to manage their own areas of responsibility, often under pressure and tight deadlines.
Across our three sites– the Bournemouth Tourist Information Centre, Smugglers Cove Adventure Golf and the Seafront Office, you will be part of something different, working in a unique visitor role. Whether face to face or over the phone, you will be working with residents and visitors in a busy, dynamic year-round role where no two days are the same.
We welcome applications from candidates with experience from a customer focused and administrative background who meet the requirements of the person specification, we want to hear from experienced tourism and customer service professionals with a passion for Bournemouth, Christchurch and Poole.
Someone who can demonstrate exceptional commitment to customer service and shows a thirst for developing knowledge of the area and take pride in going above and beyond – a key part of creating superb visitor experiences. The right candidate enjoys working towards sales targets and will suit a person who is commercially astute.
To be successful in the role you must have effective communication skills, the ability to remain calm under pressure and be flexible with the varied demands of the role. You are resourceful, resilient, organised and have great attention to detail. A good working knowledge of MS Office and IT solutions, along with a disposition to promote high standards of customer care are essential to this integral post.
Our residents and visitors know we are passionate about delivering high standards, so if this is second nature to you and you have a desire for helping to create memories that keep visitors returning, we would love to hear from you.
If you would like more information about this role, please contact tourism.information@bcpcouncil.gov.uk for general enquiries and we will endeavour to respond as soon as possible.
Interviews will take place Thursday 18th of July 2024.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website.
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.
