Job Introduction
Starting salary for this role is £39,152 (pro rata for part-time colleagues)
This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.
Internal colleagues are also normally appointed at the bottom of the band, unless moving within the same profession and skill level, where the pay band is the same they can be appointed to the existing pay point.
Learn more in our ‘More than just a job’ brochure on our careers site.
Responsive Building Surveyor
Role Purpose
- To provide a customer focused, high quality, response repairs and voids maintenance service, positively engaging, liaising with tenants, leaseholders and other stakeholders.
- Support the organisational objective of minimising the time taken to carry out response repairs, works to void properties, and maximising work ordered accurately without the need for pre-inspections.
- Support the organisational objective of controlling responsive repair and voids expenditure to maximise resources for improvement programmes whilst ensuring customers’ needs are fairly met and providing a quality response repair service.
- To maintain scrutiny on works in progress ensuring that work conforms to statutory regulations and specifications, while also maintaining high levels of customer satisfaction.
Main Responsibilities
- Undertake routine remedial survey work, undertaking pre and post inspections of voids and response repair maintenance.
- Raise voids and response repair work orders, including scheduling orders resulting from such pre and post inspections. This will include liaising with contractors as required, including arranging joint inspections with contractors where necessary.
- Investigate and resolve insurance claims, boundary disputes, tenants’ improvement, tenants’ disrepair claims, and major damp and similar items of work, in conjunction with other BCP staff, as required.
- Prepare specifications, schedules of work and cost/estimates where required ensuring that all work orders / contracts comply with appropriate legislation, codes of practice, British/European standards, BCP Standard, the Council’s standing Orders and financial regulations.
- Assist in contract procurement and contract management activities as required by the Head of Maintenance.
- Provide technical support, guidance and advice to the Customer Services Team and Housing Management staff as required or deemed necessary.
- Ensure complex defects and repairs are inspected promptly and ordered subject to budget availability and repair policy.
- Investigate difficulties encountered by the Response Repairs and Voids Contractors either with tenants or associated with work undertaken by others, including liaising with the Contractors on behalf of tenants, and ensuring effective communication.
- Undertake inspections of work in progress to ensure quality assurance and Contract audits. Carry out an appropriate percentage of monthly post inspections commensurate to number of work orders raised, including undertaking post inspections to voids repair works.
- Ensure the quality of the responsive repairs contractors completed work is checked and assessed, using a reasonable sampling method following pre-inspection, procedure and specification.
- Provide support for all BCP staff dealing with boundary disputes, tenant improvement requests and other technical issues likely to result in claim or complaint.
- Investigate complaints and provide timely responses.
- Check and sign off relevant contractor (and where appropriate) sub-contractor invoices.
- Prepare specifications, acquire quotes for planned works, monitor and post inspect the works.
- Carry out handover of minor works projects, including where required, insurance reinstatement works.
- Check and sign off invoices for minor works projects.
- Provide technical support to the Housing Management team, in respect of Mutual Exchanges, to include repairs inspections.
The Ideal Candidate
- Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities.
- Comply with all decisions, policies and standing orders of BCP and any relevant statutory requirements, including Equal Opportunities legislation, the Health and Safety at Work Act and Data Protection Act.
- Must be able to travel, using public or other forms of transport where they are viable, or by holding a valid UK driving licence. Current full driving licence and Use of a vehicle for work
- HND/HNC in Construction or Building Studies: Desirable
- Accurate diagnosis of building defects and appropriate remedial repair
- Ability to explain complex repair issues to non-technical colleagues
- Ability to use IT systems to prepare specifications and raise orders
- Customer focused with excellent customer care standards
- Excellent communication skills
- Strategic thinker and problem-solver
- Excellent attention to detail
- Maintenance works to empty and occupied residential dwellings/buildings
- Law related to responsive repairs including Health & Safety
- Construction/Building industry methods and techniques
- Social Housing law: Landlord and Tenant responsibilities
- Relevant construction health and safety (CDM) legislation
- A focus on excellent service delivery with enthusiasm and drive to find improvements
- Committed to excellence in public services
- Flexible, cooperative, collaborative and energetic approach to the work
- Positive attitude to equality and diversity issues
For an informal chat, contact Daniel Hacker Repairs and Voids Service Manager at daniel.hacker@bcpcouncil.gov.uk
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
At BCP Council, inclusion is more than a promise – it’s how we work.
We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.
From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.
It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.
If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
