Job Introduction
We are looking to recruit an enthusiastic Business Administrator apprentice into the Revenues and Benefits service. The apprentice will be based within the newly formed Council Tax Reviews team and will be supporting the administration and review of Council Tax discounts, disregards and exemptions as well as general Council Tax functions.
Main Responsibilities
Examples of duties may include:
- Processing and verifying information provided regarding the administration of Council Tax accounts, discount and exemptions.
- Issuing correspondence in support of the Council Tax reviews process.
- Reviewing, updating and maintaining Council Tax records and accounts in accordance with processes and procedures.
- Referring cases to the Compliance team in accordance with BCP Council procedures.
- Handling enquiries relating to Council Tax accounts.
- Providing support and advice when responding to customers’ enquiries, in line with current policies and legislation.
- To comply with all decisions, policies and standing orders of the Council and any relevant statutory requirements, including the Equality Act, the Health and Safety at Work Act and Data Protection Act.
The Ideal Candidate
- Are you self-motivated and enthusiastic?
- Do you have good communication, interpersonal and literacy skills?
- Are you committed to complete an apprenticeship programme?
- Do you have experience of Microsoft Office including Word and Excel?
- Are you organised and able to adapt to changing priorities and deadlines?
- Do you enjoy problem solving and have an eye for detail?
- Are you a good team player as well as able to work with your own initiative?
What training will the apprentice undertake?
The apprentice will undertake the Level 3 Business Administrator apprenticeship.
To undertake the apprenticeship, whilst it is preferred that apprentices have a Level 2 in Maths and English (GCSE Grade A-C / 4 or above), training and support will be provided for you to obtain the Level 2 qualification(s).
We will support you to complete your apprenticeship training. 20% of your working week will be allocated to your studies. During this time, you will also develop your knowledge and understanding as a Revenues Officer.
The role is subject to the candidates’ successful enrolment on to the apprenticeship programme and DBS check.
The team is based between the main site at BCP Civic Centre, Bournemouth, BH2 6DY and the Poole Hub at Northmead House, Creekmoor, BH17 7RP. Once trained, the apprentices may be able to work agilely from home and across a number of BCP Council sites.
Applications close at 23:59 on Sunday 15 June 2025.
Interviews will take place w/c 30 June 2025.
Approximate start date w/c 1 September 2025.
NB: Please refer to all points from the person specification and tell us how you meet the criteria and give us examples in your application.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
Attached documents
