Job Introduction
At BCP Council we recognise that our position as a highly successful council depends on our fantastic team of people, who work hard and love what they do.
Our Seafront Service is responsible for the management and development of our beautiful world-renowned coastline, and we are looking for a dynamic and experienced Catering Manager to lead our catering team and ensure an exceptional service experience for our customers. The ideal candidate will have a passion for hospitality, have great leadership skills, and be committed to delivering excellent customer service while driving the operations success.
You will be directly responsible for overseeing the day-to-day management of the 24 catering sites, operated through BCP Council, across the seafront ranging from small ice cream kiosks to 50+ cover restaurants.
Whilst not an exhaustive list, the focus of this role will be related to:
- Oversee daily operations, ensuring a smooth workflow across all areas of the restaurant
- Lead, train, and motivate a team of staff to maintain high standards of customer service
- Manage budgets, stock inventory and costs effectively to maximize profitability
- Ensure compliance with health and safety regulations
- Deal with customer inquiries, complaints, and provide exceptional service
- Optimize menu offerings, service efficiency and special offers
- Build a positive working environment, promote teamwork, and staff initiative
- Monitor and manage staff scheduling and labour costs
- Manage delivery of maintenance projects
This is a unique opportunity requiring a special individual who enjoys working in a mutually supportive and collaborative team environment but also can work well on their own initiative.
Ideally you will have:
- a degree in a relevant subject or ability to demonstrate equivalent knowledge, skills and experience in the management of a complex service within a large organisation
- experience of working in a large-scale catering business or similar environments, leading large teams of staff and handling customer communications and complaints
- experience of managing Health and Safety, projects, procurement exercises and budgets
You must have a positive and flexible outlook, be highly motivated, can learn quickly with a desire to develop, and are passionate about delivering excellent services.
The role has an expectation of high operational visibility, with some office-based works. Please see the Job Description for further information.
You would be expected to work 5 in 7 days, including weekends and bank holidays.
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Interviews are proposed to take place week commencing 11th February 2025 at BCP Council Civic Offices, Bournemouth BH2 6DY. Interview will be in-person only.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
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