Job Introduction
Role Purpose
Supervise a team of casual staff in cleaning and maintaining the seafront toilets/facilities to the standards specified by the Senior Ranger, carrying out and organising works such as regular cleaning, deep-cleans and stock management.
To also provide the highest level of customer service to all members of the public and support to the wider Seafront Operations Team.
Main Responsibilities
To act as a lead for casual staff, allocating work and coaching others
To maintain standards of cleanliness across a specified area of responsibility by ensuring each toilet block is attended to, manually cleaned and kept safe, stocked and presentable
To operate departmental vehicles and use chemical cleaning agents as and when required and be responsible for basic checks, safety, cleanliness and safe keeping of equipment whilst in use
To assist in daily/weekly checks across all seafront facilities to ensure all defects are reported for repair in a timely manner
To ensure the security of the seafront and associated facilities by securing all areas in accordance with the laid down procedures
To provide a helpful and courteous service to all members of the public by assisting with general enquiries where possible
To comply with all Health and Safety policies and procedures
To undertake any other duties from time to time commensurate with the grade and responsibilities of the post.
The Ideal Candidate
Excellent attention to detail
Plan and organise own workload and that of the team, including some prioritization of non-standard work
Strong communication and interpersonal skills
Encourage and listen to new ideas from everyone and be positive about change
Excellent customer care skills
Self-motivated and able to work with minimal supervision
Ability to work well within a team
Elements of work are likely to be performed in challenging environmental/weather conditions
Valid, full UK Driving Licence for work purposes
Flexibility to work in various locations across Bournemouth, Christchurch and Poole Seafront as required • Must be able to travel to and from work, using public or other forms of transport where they are viable, or by holding a valid UK driving licence with access to own or pool car
Flexible working – weekends and bank holidays as required and in line with the needs of the business • The post holder is expected to work longer hours as required during the peak summer months and no annual leave will be allowed during these periods. Time will be taken off in lieu during the winter
Be supportive and build positive and trusting relationships with others
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website.
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
