Job Introduction
At BCP Council we recognise that our position as a highly successful council depends on our fantastic team of people, who work hard and love what they do.
Our Seafront Service is responsible for the management and development of our beautiful world-renowned coastline and we are looking for an enthusiastic, effective and committed lead officer to join our senior management team.
Working directly with the Head of Seafront Services, you would be responsible for overseeing all related visitors and customer service functions, facilities and services. Whilst not an exhaustive list, the focus of this role will be related to the management and development of:
- Beach Huts Service
- Bournemouth Beach Lodges & Steamer Point Lodge
- Tourist Information Service
- Visitor enquiries / complaints / compliments
- Smugglers Cove Adventure Golf
- Branksome Dene Community Room
- Mudeford Quay Dinghy Park
- Christchurch Harbour Moorings
This is a unique opportunity requiring a special individual who enjoys working in a mutually supportive and collaborative team environment but also can work well on their own initiative.
The role includes direct line management responsibilities for the Beach Huts Team, Beach Lodges Manager, Resort Information Manager, Visitor Services Officer, and other staff as required.
Ideally you will have:
- a degree in a relevant subject or ability to demonstrate equivalent knowledge, skills and experience in the management of a complex service within a large organisation
- extensive experience in managing a large-scale hospitality / seasonal visitor attractions or similar environments, leading large teams of staff and handling customer communications and complaints
- experience of managing Health and Safety, projects, procurement exercises and budgets and working in partnership with external organisations across public, private and voluntary sectors
In return, we will give you a rewarding job, a fantastic working environment in a lovely location and great colleagues.
You must have a positive and flexible outlook, be highly motivated, can learn quickly with a desire to develop, and are passionate about delivering excellent services.
The role will be office based with the expectation of high operational visibility. Please see the Job Description for further information.
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Interviews will be held on Monday 16th September 2024 at BCP Council Civic Offices, Bournemouth BH2 6DY.
If you have any questions or require more information about this role please contact:
Anthony Rogers, Head of Seafront anthony.rogers@bcpcouncil.gov.uk.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website.
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024 or early 2025.
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