Job Introduction
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure
To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.
Senior Business Support Officer - Case Worker
About the Role
We are seeking a highly organised and proactive Senior Business Support Officer - Case Worker to join our Executive Support team, focusing on casework for the Leader of the Council. This is a unique opportunity to play a pivotal role in managing and responding to complex enquiries from members of the public, ensuring timely, accurate, and professional communication on behalf of the Leader.
Key Responsibilities
- Act as the first point of contact for public enquiries directed to the Leader, providing clear, empathetic, and well-informed responses.
- Manage and prioritise casework, ensuring issues are tracked and resolved promptly.
- Liaise with internal teams, elected members, and external stakeholders to gather information and coordinate responses.
- Prepare concise briefings and correspondence for the Leader, maintaining confidentiality and political sensitivity at all times.
- Champion continuous improvement in processes and systems to enhance service delivery.
About You
- Strong administrative and organisational skills, with experience in handling complex or sensitive enquiries.
- Excellent written and verbal communication skills, with the ability to engage confidently with a wide range of stakeholders.
- Ability to work under pressure, prioritise competing demands, and maintain attention to detail.
- Political awareness and understanding of local government structures would be highly advantageous.
- Proficiency in Microsoft Office and case management systems.
Qualifications & Experience
- NVQ Level 3 in Business Administration or equivalent experience.
- Previous experience in a senior administrative or business support role.
For an informal discussion about the vacancy, please contact Emma Regenhardt at emma.regenhardt@bcpcouncil.gov.uk
Previous applicants need not apply.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
More About us | Working for BCP
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
Attached documents
