Job Introduction
Senior Business Support Officer
Are you passionate about improving lives through efficient and effective service delivery? Do you thrive in a collaborative environment and enjoy guiding others through complex processes? If so, we’d love to hear from you!
About the Role
As a Senior Business Support Officer, working with School’s Inclusion Team, you’ll be at the heart of our operations – working to statutory deadlines and process, providing expert guidance, technical support, and championing new systems and ways of working. Your role will be key to ensuring our services meet the highest standards and deliver exceptional customer experiences.
Key Responsibilities
- Provide coaching and support on complex technical processes and systems.
- Handle escalated enquiries with professionalism and empathy.
- Organise and document multi-agency meetings.
- Maintain high accuracy in data input and analysis.
- Interrogate and interpret diverse information to support decision-making.
- Contribute to workflow redesigns and database efficiency.
- Procure goods and services in line with financial regulations.
- Collaborate across the Business Support team to ensure continuity.
- Promote a culture of continuous improvement.
Qualifications & Experience
- NVQ Level 3 in Business Administration or equivalent experience.
- Strong ICT skills including MS Office.
- Proven administrative experience with partnership organisations.
- Skilled in meeting documentation and diary management.
- Knowledge of database management and report production.
Personal Attributes
- Excellent communication and problem-solving skills.
- Ability to manage competing demands and prioritise effectively.
- High attention to detail and proofreading ability.
- Constructive and open feedback contributor.
- Embraces change and celebrates team success.
Requirements
- Basic DBS check.
- Ability to travel using public transport or a valid UK driving licence with access to a car.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
