Job Introduction
From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing. The pay range for this role will be £30,024 – £33,143 from 1 December 2025.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure
Senior Business Support Officer
Are you passionate about improving lives through efficient and effective service delivery? Do you thrive in a collaborative environment and enjoy guiding others through complex processes? If so, we’d love to hear from you!
About the Role
As a Senior Business Support Officer, working with School’s Inclusion Team, you’ll be at the heart of our operations – working to statutory deadlines and process, providing expert guidance, technical support, and championing new systems and ways of working. Your role will be key to ensuring our services meet the highest standards and deliver exceptional customer experiences.
Key Responsibilities
- Provide coaching and support on complex technical processes and systems.
- Handle escalated enquiries with professionalism and empathy.
- Organise and document multi-agency meetings.
- Maintain high accuracy in data input and analysis.
- Interrogate and interpret diverse information to support decision-making.
- Contribute to workflow redesigns and database efficiency.
- Procure goods and services in line with financial regulations.
- Collaborate across the Business Support team to ensure continuity.
- Promote a culture of continuous improvement.
Qualifications & Experience
- NVQ Level 3 in Business Administration or equivalent experience.
- Strong ICT skills including MS Office.
- Proven administrative experience with partnership organisations.
- Skilled in meeting documentation and diary management.
- Knowledge of database management and report production.
Personal Attributes
- Excellent communication and problem-solving skills.
- Ability to manage competing demands and prioritise effectively.
- High attention to detail and proofreading ability.
- Constructive and open feedback contributor.
- Embraces change and celebrates team success.
Requirements
- Basic DBS check.
- Ability to travel using public transport or a valid UK driving licence with access to a car.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
From 1 December 2025, we’re proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace.
Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it’s flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we’re excited to welcome new colleagues into a Council that’s evolving to meet the needs of both our workforce and our communities.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
