Senior Control Officer

Job Introduction

Role Purpose

The Senior Control Officer will be responsible for the processing of BCP income streams (imports/eReturns) into the daily bank reconciliation which feeds into the General Ledger. This will include data integrity checks and communication with BCP colleagues and 3^rd party suppliers to resolve discrepancies and operational system needs.

As part of a team look to improve existing processes to ensure working practices are cost effective and efficient, maximising new technologies.

Key responsibilities will be subject to external and internal audit overview on an annual basis so accurate record keeping is essential.

Main Responsibilities

• Process daily income streams and bank reconciliation in a timely manner to maintain accurate residents financial record and Council management statements. 
• Provide support and guidance to colleagues, companies and 3^rd Party to resolve queries received by the team, on matters such as unallocated, transfers, missing payment to ensure residents income is allocated correctly and efficiently.
• System Administration of BCP’s core banking solutions (inc Barclays, Pay360) to ensure service have appropriate permissions to undertake their role and maintain a centralised record to comply with financial obligations. 
• Using specialist knowledge to improve existing working procedures to promote best practice or make recommendation to senior management to maximise effectiveness of the team and system performance to provide a better service to client base. Transferring knowledge to Income and Banking Team and wider service users. 
• To undertake other duties within the Income and Banking / Financial Services as required within the level of this post.

The Ideal Candidate

Details of  knowledge/skills/experience from the role profile or criteria from job description/person specification 

• 3 A levels, NVQ4, HND or diploma (or equivalent experience)
• Good working knowledge of MS Dynamics, Pay360.
• Good working knowledge of MS Office applications including MS Teams, Outlook, Word, and Excel.
• Practical experience of financial practices, processes and procedures including a broader commercial awareness. 
• Technical knowledge of processing and accounting for financial payments from multiple feeds.
• Skilled in financial reconciliation, data investigation, system, and process enhancement/development with a broad knowledge across financial areas. 
• Ability to respond effectively to complex customer enquiries and requests.
• Experience of coaching, training, and/or developing others and a commitment to own professional development.

 Personal Qualities & Attributes

• Effective interpersonal and communication skills, verbal and written; able to resolve any potential barriers to collaborating with others by communicating openly and challenging unhelpful behaviours when necessary.
• Proactively engage with customers and service users, using tact and diplomacy when issues might become contentious.
• Able to make data/evidence based, outcome focussed decisions using proactive risk management and working within set procedures and regulations. 
• Ability to plan and prioritise own workload, responding positively to conflicting demands.
• Demonstrates professional curiosity to recommend, create and implement more effective, innovative ways of working that will enhance the customer/service user’s experience. 
• Appreciates diversity in both customers and colleagues and demonstrates consideration to their individual needs.
• Able to work effectively on their own initiative, operating as part of a team.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.