Senior Income Officer

Job Introduction

Role Purpose

We have an exciting opportunity for an experienced individual to join our Income and Leasehold team within BCP Homes.  You will be responsible for managing, supporting and developing a team focussed on the collection of rent and other charges within the Housing Revenue Account.  You will ensure the emphasis is on prevention of arrears and avoidance of debt to help residents remain in their homes.  Where required you will ensure that legal action is taken to recover and prevent arrears in accordance with policy and legislation.  You will be required to take a proactive and innovative approach towards income maximisation.

This role will be office based initially and then moving to hybrid working.  We will consider flexible working patterns dependent on the right candidate for this role.

Main Responsibilities

To manage and co-ordinate the work of Income Officers, Income Accounting Officers and others involved in the maximisation of rent collection and other charges and that appropriate action is taken to deal with arrears and ensure that strategic objectives are adhered to.

Review cases prior to the commencement of legal action to ensure that all policies and procedures have been followed.

Resolve complex or contentious issues where there are a range of options and information is unclear and conflicting.

Present information to resident panels, committees and groups working with them to improve services.

Analyse performance data and produce reports relating to income collection to help identify performance issues to support strategic service planning and development.

The Ideal Candidate

You will work well under pressure and be able to manage a large and complex workload.  Have excellent communication skills and are able to build and maintain positive working relationships.  You will have the ability to exercise good judgement, sensitivity and discretion with the ability to negotiate, influence, resolve conflict and deal with contentious issues.

You will have excellent leadership skills to support, motivate and develop the Income Team and the individuals within that team.

For an informal chat about the role please contact Laura Trent at laura.trent@bcpcouncil.gov.uk or on 01202 128078

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.