Senior Leasehold Services Officer

Job Introduction

We have an exciting opportunity for a driven and motivated individual to join BCP Homes, managing the Leasehold, Shared Ownership and Right to Buy service.  This is a hybrid role between home and office working.  We will consider flexible working patterns dependent on the right candidate for this role.

Role Purpose

To manage, support and develop a team focused on the delivery of the leasehold, shared ownership and the Right to Buy service for BCP Homes.  To ensure the leasehold service is delivered in line with current leasehold legislation and best practice.  To achieve innovative, cost effective and focussed service delivery that meets customer expectations, aspirations and diverse needs. 

 Main Responsibilities

• Manage and co-ordinate the work of those Officers involved in the delivery of the leasehold and Right to Buy service within BCP Homes.
• Direct, plan, define and develop a comprehensive, accurate and timely service for leasehold, shared ownership and Right to Buy.
• Define and decide the direction of the leasehold management service and correctly interpret leasehold legislation and leases.
• Responsible for the leasehold function and for ensuring it is delivered in line with current legislation and best practice.
• Plan, achieve and maintain service delivery which complies with the Council’s performance indicators on leasehold management and right to buy and advise on the application of these  across the Service Unit.
• Have direct responsibility for managing and controlling leasehold income and expenditure through financial control, accurate financial system reconciliations and the correct interpretation of legislation and legal documentation, with value for money being a key driver.
• Liaise with leaseholders to explain, advise and consult on service delivery and leasehold initiatives
• Represent the Council in court proceedings or at First Tier Tribunal to ensure the Council’s financial and legal position relating to leasehold services and service charges is protected.
• Investigate, respond to and resolve positively, in accordance with BCP Homes procedures, any first stage complaints relating to the service, pre-empting to avoid formal complaints where possible

The Ideal Candidate

• Expert knowledge of leasehold property management and leasehold legislation, particularly the Commonhold & Leasehold Reform Act 2002.
• A degree in a relevant subject or be able to demonstrate equivalent knowledge, skills, and proven experience in income management. 
• A relevant professional qualification (or equivalent experience) in housing and evidence of continuous professional development that demonstrates understanding of best practice. 
• A relevant qualification (or equivalent experience) in managing a team, including performance management. 
• Authoritative knowledge of the work practices, processes, procedures, and policies relating to leasehold management, shared ownership and the Right to Buy process including the legal and regulatory requirements and the risks of non-compliance.      
• Knowledge of all relevant legislation, statutory guidance, national codes, and standards. 
• High degree of numeracy and proven ability to produce end of year financial statements and financial reconciliations.
• Advanced Excel skills.
• Excellent written skills with proven ability in developing working procedures and composing clear written explanations.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.