Job Introduction
Role Purpose
To manage the provision of clean and safe neighbourhoods and communal areas associated with council homes. To support safety within communal areas by overseeing the programme of regular inspections to identify hazards. Engage with residents to improve services and ensure high service standards of communal spaces.
Main Responsibilities
Manage and co-ordinate the work of the Neighbourhood Team to ensure that inspection programmes are undertaken, and that communal areas and neighbourhoods are well maintained, adhering to strategic objectives.
Lead and support the Neighbourhood team through coaching, training and development to deliver an effective service that improves the lives of residents and provide advice and guidance in cases, acting as a point of escalation with tenants and other stakeholders so issues resolved appropriately.
Undertake performance monitoring to ensure that procedures and service standards are being followed and that all legal and regulatory requirements are met.
Ensure that other teams and external contractors meet the level of service standards required and that action is taken to resolve issues.
Contribute to the development and implementation of policies, procedures and the Housing Revenue Account Delivery Plan to support an efficient and effective service and identify and manage small projects that lead to improvements.
Ensure that customer feedback is sought and used to analyse performance and shape the strategic direction of the service by recommending and implementing changes to drive service improvements.
Present information to resident panels, committees and groups working with them to improve services.
Attend and present information to the BCP Homes Advisory Board where required including in the absence of the service manager.
Analyse performance data and produce reports relating to neighbourhood management, performance and issues, to support strategic service planning and development.
Work in partnership with internal and external stakeholders, including other agencies and partners, to share information and enable effective collaboration to inform the strategic direction of the service in improving neighbourhoods and supporting residents.
The Ideal Candidate
The ideal candidate will have excellent communication skills and can build and maintain positive working relationships with customers, colleagues and external agencies. They will be confident in leading a team to deliver excellent customer service and will be able to resolve challenging or contentious issues. They will work well under pressure and be able to manage a large and complex workload.
The candidate will have the ability to exercise good judgement, sensitivity and discretion with the ability to negotiate, influence, or resolve conflict whilst maintaining excellent service delivery.
The candidate will be committed to providing high levels of customer care working to improve services for residents.
This role will require a presence on our estates and the ability to utilise hybrid working. We will consider flexible working patterns dependent on the right candidate for this role.
For an informal chat about the role please contact Donna Stenner at donna.stenner@bcpcouncil.gov.uk or on 01202 123915
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package for further details see here
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2024.
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
Attached documents
