Job Introduction
We have an exciting opportunity in our Income and Leasehold Team within BCP Homes. You will be responsible for calculating service charges for tenants, shared owners and leaseholders, in an accurate and transparent way.
This role will be office based initially and then moving to hybrid working. We will consider flexible working patterns dependent on the right candidate for this role.
Please see the attached job description for full details of the role.
Role Purpose
Responsible for maximising income through the effective calculation of service charges for tenants, shared owners and leaseholders. Assist in the preparation of service charge accounts and statements for the Council’s leasehold and shared ownership properties. Dealing with queries from tenants and shared owners regarding the calculation of service charges. Dealing with feedback from tenants, shared owners and leaseholders regarding the level and standard of services provided.
Main Responsibilities
- To gather information regarding costs from other teams, external contractors and utility suppliers and ensure that these costs are accurately recorded in preparation for service charge calculations.
- To assist the Senior Leasehold Services Officer in the calculation of service charges for tenants, shared owners and leaseholders.
- To assist the Senior Leasehold Services Officer in the preparation of estimates and final accounts for shared owners and leaseholders.
- To deal with queries and complaints from tenants and shared owners, and those acting on their behalf, regarding the calculation of service charges and quality of service provided.
- To help monitor satisfaction with the level of service provided and work to ensure that value for money services are provided.
The Ideal Candidate
- Experience of working with tenants to obtain their co-operation to resolve disputes
- High degree of numeracy and proven ability to complete financial calculations.
- Advanced Excel Skills
- Able to build and maintain positive working relationships with customers, colleagues and external agencies.
- Excellent verbal and written communication skills.
- Commitment to providing high levels of customer care.
- Keen to acquire new skills and knowledge.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package for further details see here
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2024 or early 2025..
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
Attached documents
