Job Introduction
SUBJECT TO COLLECTIVE AGREEMENT BEING REACHED
From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing. The pay range for this role will be £31,537 – £36,363 from 1 December 2025.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure
Support and Inclusion Officers working across BCP
Multiple roles available 12 month FTC
Are you passionate about supporting people and helping to prevent homelessness?
BCP is committed to ending homelessness in Bournemouth, Christchurch and Poole by ensuring everyone has a safe place to live that they can call home. We are looking for highly motivated Support and Inclusion Officers to join our front-line housing team to help deliver this vision. If you are passionate about supporting people to prevent homelessness, we have exciting career opportunities available.
Vacancies have arisen in these teams:
Prevention: In this team , you play a vital role of working alongside Housing Options Officers to prevent customers threat of homelessness. You will have a varied role creatively assisting and empowering customers to find ways to remain in their current accommodation or independently looking for alternative accommodation. This can include guiding and assisting them with communication with their landlord, resolving financial difficulties, applying for benefits or support and making referrals.
Relief: In this team, you will work directly with customers experiencing homelessness, providing them with the support and resources they need to overcome their situation. You will work creatively alongside customers and their support networks to help identify solutions to enable them to rapidly secure settled housing solutions ensuring any need for temporary accommodation is brief.
Hospital Discharge: In this team, you will support customers who are in temporary accommodation environments due to being unable to return home following discharge from hospital. You will assist customers to move into more secure and settled accommodation. You will work alongside specialist housing officers and hospital teams to achieve our goals to reduce delayed hospital discharges, repeat admissions and repeat A&E attendances.
Tenancy Sustainment: In this team, you will work with customers and their landlords to enable them to successfully establish themselves in a new tenancy, using a person centred, strengths-based approach and early intervention, so that any future or repeated risk of homelessness is minimised. In addition, you will support customers engagement with meaningful occupation to improve their income and long-term security in the tenancy. Building a relationship of trust with customers is critical to the success in this role as is the ability to respond quickly to address any threat to the tenancy.
Rough Sleeping Prevention: In this team, you will support customers who are rough sleeping or are at risk of rough sleeping. You will work creatively alongside customers and their support networks to access suitable housing solutions. You will work with support customers engagement with meaningful occupation and tenancy sustainment. You will be a part of the team covering our Somewhere Safe to Stay Projects offering short term trauma informed assessment bedspaces. You will be part of BCP’s aim to prevent rough sleeping where possible and where it is not possible ensure it is rare, brief and non-recurring.
Please specify which of these roles you are most interested in on your application
For these roles, you should have an awareness of homelessness and its many root causes, as well as an ability to put people at ease, exercise empathy and provide trauma informed support.
These rewarding roles will challenge you every day to use your excellent people skills and problem-solving ability. You will be part of a supportive and motivated team, helping people in often complex and difficult situations.
If you have experience of working with people and the skills to;
- Communicate effectively
- Manage a caseload with competing demands
- Collaborate with other teams and partner agencies
- Provide tailored support to customers to maintain accommodation
- Find creative solutions to prevent and relieve homelessness
Then we want to hear from you!
Experience in this field is desirable, but we are looking for those who have the right attitude and behaviours to learn and carry out this role.
Please read the job description and person specification and apply now!
Hybrid Working Opportunities and Flexible Working Available
We offer opportunities for training and professional development.
This authority is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Person Specification for more details.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role
For an informal discussion about this post please contact Kerry Payne on 01202 118476 or kerry.payne@bcpcouncil.gov.uk
Previous applicants to this post need not apply.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
From 1 December 2025, we’re proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace.
Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it’s flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we’re excited to welcome new colleagues into a Council that’s evolving to meet the needs of both our workforce and our communities.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
More About us | Working for BCP
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
Attached documents
