Job Introduction
From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing. The pay range for this role will be £30,024 to £33,143 (pro rata for part time colleagues) from 1 December 2025.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure ]
Are you passionate about helping people into sustainable employment?
Join us in delivering the Connect to Work programme – a dynamic, person-centred employment support initiative designed to help individuals living in Dorset and Bournemouth, Christchurch & Poole (BCP).
Connect to Work is a voluntary employment support programme that helps people with disabilities, long-term health conditions, such as mental ill health and other complex challenges, secure and retain employment. Through personalised support and strong partnerships with local employers, we aim to empower people to overcome barriers and thrive in meaningful employment.
We’re building a passionate and dynamic team to deliver the Connect to Work programme across Dorset and BCP—and we’re currently recruiting for a range of exciting roles!
If you’re enthusiastic about helping people into meaningful employment and think you’ve got the skills, experience, or potential to make a difference, we’d love to hear from you.
We’re excited to be recruiting for the Supported Employment Referral Adviser role as part of our growing Connect to Work team. If you’re reading this and feel excited about the opportunity, we’d love to hear from you!
In this role you will be providing a welcoming front-door triage service—offering information, advice, and guidance to help people make informed choices about employment, careers, and training that align with their aspirations. You’ll signpost and refer individuals to the most appropriate support, including supported employment programmes, health and wellbeing services, and education provision.
Please use your personal statement to tell us why you’d be a great addition to our team, using the Job Description to support your application.
Why Join Us?
This is your opportunity to be part of a forward-thinking programme that puts people at the heart of everything we do. Connect to Work follows a place, train, and maintain model—supporting individuals to move into employment quickly, while providing tailored training and ongoing support to help them succeed and stay in work.
As a ‘work first’ intervention, the programme is designed to help people achieve lasting employment outcomes through personalised, person-centred support and strong partnerships with local employers. You’ll be part of a team that makes a real difference in people’s lives by helping them build confidence, develop skills, and thrive in meaningful employment.
Job Overview
Provide a front door triage service, that delivers information, advice and guidance to support people in making employment, career, training and educational choices that are right for them and their aspirations Signpost and refer to the most appropriate programme of support including supported employment programmes and health, wellbeing and education provision
Key Responsibilities
• Provide information, advice and support to adults and young adults, to ensure that they receive relevant and appropriate information to enable them to access suitable support and achieve positive outcomes
• Provide excellent front of house customer service for anyone attending various information service areas and events across BCP and Dorset ensuring that their needs are listened to, understood, and met in a respectful way
• Support an effective admissions and onboarding service that aligns to Matrix quality standards, for potential participants for supported employment or adult education programmes • Agree personalised action plans with individuals accessing the service
• Manage interactions with customers in a professional manner, seeking to collaborate to find the best solution to their issue. This includes using empathy and diplomacy when dealing with contentious situations to lead to improved communications and more successful outcomes
• Develop and maintain positive, productive relationships with current and new partners and external agencies to ensure the Service is always up to date, to make recommendations to managers about gaps in provision and to maximise work experience, employment and volunteering opportunities for customers
• Make referrals and escalate issues to other services, agencies and organisations when required, to ensure the appropriate support and information is provided
• Record all enquiries on the appropriate database in line with agreed processes and data protection protocols in order to gather feedback, produce reports and support the development of more effective ways of working.
• Maintain accurate records so that information is accessible and auditable
• Provide information about participants to Employment Specialists so that customers only have to tell their story once
• Provide feedback to improve processes and systems
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
From 1 December 2025, we’re proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace.
Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it’s flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we’re excited to welcome new colleagues into a Council that’s evolving to meet the needs of both our workforce and our communities.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
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